TERMS & CONDITIONS

coaching DISCLAIMER /

Last Edited: 23/05/2023

If you are scheduling or paying for any Coaching services offered through https://www.tanyamaster.com, https://www.patreon.com/TMaster9 and/or by communicating with Tanya Master in any fashion, it is important for you to confirm that you have read and agreed to each statement below and that you wish to proceed.

All coaching services and communication, email or otherwise, delivered by Tanya, as well as information on this website (tanyamaster.com) are meant to help you hold space for, observe and reflect upon the areas in your life and in your thinking that may be preventing you from experiencing greater well-being and moving forward. Coaching is not a substitute for professional mental health care or medical care.

RESPONSIBILITY OF TANYA MASTER AS YOUR COACH

Tanya will do everything possible to enable clients to achieve their goals and desired outcomes as agreed upon within the initial Discovery Call
Clients are responsible for the cause of all changes in your life
Tanya will work with clients to identify solutions, offer suggestions provide support, options and advice based on her professional training, qualifications, personal experiences and the information appropriate
Clients accept full responsibility for all decisions and courses of action
Clients, by signing this Coaching Agreement agree and acknowledge that whilst Tanya is a certified Integrative Coach, she is not a licensed psychotherapist, counsellor, or therapist, and her work should not substitute for professional medical advice

CONFIDENTIALITY

Tanya will not divulge that you are in a coaching relationship without your express consent. You, of course, are free to discuss the coaching relationship with anyone at any time. The methods employed by Tanya Master do not guarantee results. The client agrees, therefore, to hold the coach free of any liability and responsibility for adverse reactions as a result of advice given in the coaching sessions.

SCHEDULING

All Coaching Sessions and Coaching Plans are scheduled by you, the client, in advance via the booking system at www.tanyamaster.com or in a direct agreement between you and Tanya. If you have confirmed a 3-month coaching plan, it is important to redeem your selected amount of sessions within the same month the plan provides. For example, if you have chosen the 3-sessions per month plan, all three sessions need to be redeemed within one month, before the new month starts and a new set of 3 sessions becomes available. If, for some reason, you are unable to redeem all sessions within the allocated month, you can contact Tanya in advance to arrange for the session to be redeemed at a later agreed-upon date.

In the event that you cannot attend a scheduled Coaching Session, it is your responsibility to inform Tanya and arrange a new appointment at least 24 hours in advance. Failure to do so will result in the session being deemed forfeit. Please reschedule using the booking system at tanyamaster.com or via email (and receive a confirmation or reply).

FORMAT OF SESSIONS

Unless otherwise agreed, for Zoom video conference sessions, the client is responsible for joining via the Zoom invite link at agreed-upon times. Tanya is responsible for ensuring that she is available for consultation at agreed times. The length of each session is as agreed between Tanya and the client before coaching sessions commence.

SESSION FEES

Tanya’s current single Coaching Session fee and fees for Coaching Plans/Memberships are as per advertised on Tanya’s website or as per what’s been agreed upon and notified to the client via written or verbal communication. Tanya will confirm the fees with the client during the initial Discovery Call. Fees will also be reflected at purchase and checkout through the booking system and client account at tanyamaster.com, as well as on invoices.

PAYMENT TERMS

The charge for coaching sessions and plans will be charged upfront, for single sessions, or on a monthly basis in advance of that month’s session in the amount specified on the company website or as agreed upon in writing between the company and client. The total amount is payable through the company website.

Payments can be paid online by debit or credit/debit card, Apple Pay, Giropay or by online bank transfer via Klarna. Where invoices are requested by the client, they will be sent by e-mail unless otherwise requested.

COMMUNICATION BETWEEN SESSIONS

The client may contact Tanya by e-mail between sessions to seek clarification regarding anything arising from a coaching session, to share wins, seek clarity, review minor issues, seek necessary support, or for administrative purposes (e.g. where a client needs to rearrange a coaching session or make a payment). Additional coaching can also be provided between sessions but there will be an additional charge for this. Tanya will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.

TERMS OF SUBSCRIPTIONS/COACHING PLANS/PAYMENT PLANS

Coaching Plans, Packages and Memberships are created and sold as whole packages and cannot be altered or partially completed in any way.

These services are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set on a monthly basis, depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or the company cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Tanya directly.

A valid payment method, including credit card or Apple Pay, is required to process the payment for your Subscription. You shall provide the company with accurate and complete billing information including full name, address, state, zip code, telephone number, and valid payment method information. By submitting such payment information, you automatically authorize the company to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, the company will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

CHANGES TO SERVICES

Tanya can at any time modify Single Session fees, Subscription fees, Memberships and Coaching Plans. Any Subscription fee change will become effective at the end of the then-current Billing Cycle. Tanya will provide you with reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective. Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

CANCELLATION/REFUND POLICY:

Clients have the right to cancel payment at any time before coaching sessions are scheduled. However, once a coaching plan has been purchased and paid for, refunds will not be possible if no sessions have been redeemed by the client. It is the client's responsibility to book their coaching sessions within the monthly cycles provided.

Cancellations can only be made if the client communicates their intention to cancel prior to payments being facilitated. To request a cancellation, please provide written notice by sending an email to the following address: info@tanyamaster.com. The cancellation email must be received before the scheduled coaching session.

ACCOUNTS

When you create an account at tanyamaster.com, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

TERMINATION

Tanya may terminate or suspend access to a Service immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach the Terms. All provisions of the Terms shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

INDEMNIFICATION

You understand that all action taken in your life is performed voluntarily and is your own responsibility. Clients should seek independent professional advice before undertaking any physical, business or investment actions.

AGREEMENT SECTION

By entering into a Coaching Agreement either through confirming and paying for a Coaching Plan with Tanya Master or paying any amount to https://www.tanyamaster.com, you agree to abide by the terms and conditions as set out above.

If you have any questions about these Terms, please contact us at info@tanyamaster.com

coaching DISCLAIMER /