Terms & Conditions / Client Service Agreement

 

Last updated: 07 October 2026

 

These Terms & Conditions apply to services provided by Tanya Master Somatic Consulting Ltd. (“the Company”) through Tanya Master, through tanyamaster.com and through approved third-party platforms used to deliver, schedule or invoice for services.

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By booking, purchasing or participating in a paid service with Tanya Master Somatic Consulting Ltd., you confirm that you have read, understood and agreed to the terms below.

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Nature and Scope of Services​​

• Tanya Master provides somatic consultation and coaching informed by Somatic Experiencing®, parts work, relational practice, psychosomatic inquiry and other trauma-informed approaches.​

• Sessions may involve paying attention to physical sensations, emotions, impulses, relational responses and protective patterns as they arise in real time.​

• Tanya is not a licensed psychotherapist, psychologist, physician or other regulated healthcare professional. Services are not psychotherapy, psychological assessment, medical treatment, psychiatric care or a substitute for appropriate healthcare.​

• Tanya does not diagnose or treat medical or psychiatric conditions. If you are receiving medical, psychiatric or psychological care, you are encouraged to continue working with the appropriate professionals alongside this work.

 

Your Participation and Responsibility​​

• Somatic work is collaborative. Tanya will provide consultation and interventions within the scope of her professional training and experience, but no particular outcome can be guaranteed.​

• You remain responsible for your own choices, wellbeing and decisions throughout the work.​

• Somatic work can sometimes bring up uncomfortable sensations, emotions, memories or experiences. You are always free to slow down, decline an exercise, ask questions or stop the work at any point.

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Confidentiality​​

• Information shared during sessions is treated as confidential.​

• There may be limited circumstances in which disclosure is required by applicable law, including situations involving an immediate risk of serious harm or other legal requirements. Where appropriate and possible, Tanya will discuss this with you before making a disclosure.​

• Tanya may discuss aspects of her work in professional supervision or consultation. Identifying information is not shared.

• Personal information is handled in accordance with the Privacy Policy available on tanyamaster.com.

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Online Sessions​​

• Services are provided online unless otherwise expressly agreed.​

• Please attend sessions from a private, interruption-free location where you can be fully present. Sessions should not be attended while driving, walking in public, working or otherwise multitasking.​

• Because Tanya works with clients internationally, you are responsible for accessing emergency, medical or mental health services in your own location when needed.​

• Tanya’s practice is not an emergency or crisis service.

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Complimentary Introductory Calls

• Complimentary 15-minute introductory calls are offered as an opportunity to briefly discuss what you are looking for, ask questions about Tanya’s approach, and consider whether working together may be appropriate.

• Introductory calls are not consultation sessions and do not include psychosomatic process work, assessment, diagnosis, crisis support or professional advice. There is no obligation to book a paid service following an introductory call.

• Introductory calls may be cancelled or rescheduled through the booking system. Repeated missed calls may not be rebooked.

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Strategic Deep Dive Sessions

• Strategic Deep Dive sessions are standalone 90-minute psychosomatic consultations. They may be booked independently and do not require enrolment in an Ongoing Somatic Work plan.

• The current fee and currency are displayed at the time of booking. Payment is made in advance, and the cancellation, rescheduling and refund terms outlined below apply.

• Following a Strategic Deep Dive, there is no obligation to continue into ongoing work. Where appropriate, Tanya and the client may discuss whether further consultation would be useful.

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​Ongoing Plans​

• Ongoing Somatic Work is structured in three-month plans, beginning with three sessions allocated per monthly billing cycle. The intention is to work together for the full three-month period; however, you pay one month at a time, and you may cancel before your next billing date without a cancellation fee or further payment obligation.

• Each monthly allocation must be used within the applicable monthly billing cycle. It is your responsibility to book and use your sessions within that period. Unused sessions do not carry over and are not refundable or transferable.

• If availability on Tanya’s side prevents you from scheduling all of your allocated sessions within the billing period, please contact Tanya before the period ends so an alternative arrangement can be made.

• Tanya does not monitor or manage the use of individual session allocations on your behalf.

• At the end of a three-month plan, you may choose whether you would like to begin a new three-month plan. Continuing work is by mutual agreement and does not occur automatically.

 

Cancellations​

• All paid sessions may be cancelled or rescheduled with at least 24 hours’ notice.

• Sessions cancelled with less than 24 hours’ notice, or missed without notice, are considered used and are forfeited. No refund, replacement session or extension will be provided.

• If you arrive late, the session will still end at the originally scheduled time.

• If Tanya needs to cancel or reschedule a session, the session will not be forfeited or counted against your allocation and an alternative appointment will be arranged.

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Fees and Payment​​

• Current fees are displayed on tanyamaster.com or on the relevant booking or practitioner platform. Where a different fee has been individually agreed, that agreement will apply.

• Standalone services are paid according to the terms shown at checkout or on the relevant invoice.

• Some clients may be referred or invoiced through third-party practitioner platforms. Where this applies, payment and invoicing may be processed through that platform according to its applicable procedures.

• Fees are charged in the currency displayed at the time of purchase or stated in the applicable service agreement or invoice. Any applicable taxes or additional charges will be disclosed before purchase.

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Refunds​​

• Payments for completed sessions, late cancellations and missed sessions are non-refundable.​

• Monthly payments made as part of an Ongoing Somatic Work plan are non-refundable once processed, including where a client does not book or use all sessions allocated within that monthly billing cycle.

• Where exceptional circumstances prevent services from being provided by Tanya, an appropriate refund, credit or alternative arrangement will be offered.​

• Nothing in these Terms limits any refund or other consumer right that cannot legally be excluded under applicable law.

 

Communication Between Sessions​

• Outside-session communication is intended primarily for scheduling and brief logistical matters.​

• You are welcome to send reflections between sessions where appropriate. These may inform future work but are not processed therapeutically or responded to in depth outside a scheduled session.​

• Email, messaging and other asynchronous communication should not be used for emergencies or crisis support.

 

Changes to Fees or Services​

• Tanya may change the structure, availability or fees of services from time to time.​​

• Any material change affecting existing ongoing clients will be communicated in advance and will not retroactively alter the fees or terms of an active, paid billing cycle. Changes to the structure or pricing of ongoing work may apply to a subsequent three-month plan.​

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Client Accounts and Third-Party Platforms​

• Where you create an account through tanyamaster.com or another platform used in connection with the service, you are responsible for maintaining the accuracy of your information and protecting your login credentials.

• Some services may use third-party systems for booking, video conferencing, communication, forms, payment or invoicing.

• Those platforms may have their own terms and privacy practices.

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Ending the Work​​

• You may choose to stop participating in the work at any time. If you are enrolled in Ongoing Somatic Work, you may cancel before your next billing date to prevent future charges. Payments already processed remain subject to the payment, refund and cancellation terms above.

• Tanya may recommend pausing or ending the work if she believes that the work is outside her professional scope, another form of support would be more appropriate, or the agreed structure and boundaries of the work cannot be maintained.​

• Where appropriate, Tanya may suggest other forms of professional support.

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Professional Scope​

• Tanya Master provides services as a Somatic Consultant through Tanya Master Somatic Consulting Ltd., a British Columbia corporation, working online with clients internationally.​

• Services are educational, consultative and coaching-based in nature and do not establish a psychotherapist-patient, psychologist-patient, physician-patient or other regulated healthcare relationship.​

• Clients remain responsible for obtaining appropriate medical, psychological, psychiatric, legal, financial or other regulated professional advice where required.

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Agreement​​

By booking, purchasing or participating in a service with Tanya Master Somatic Consulting Ltd., you confirm that you have read, understood and agreed to these Terms & Conditions.​

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These Terms should be read alongside the Privacy Policy and any service-specific agreement or informed consent provided to you. Where a specific written agreement has been entered into for a particular service, both documents apply. If there is any inconsistency relating specifically to that service, the service-specific agreement will take precedence.

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If you have questions about these Terms, please contact info@tanyamaster.com.